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FAQ

    Software

Where can I download the software ?

Log into your account and click on the blue DOWNLOAD link.


Which codecs do SteadXP software support ?

SteadXP software works with every video codecs also supported by FFmpeg.
So, if you’re filming with a RED CAMERA® for example, you’ll need to convert first your R3D® files before importing them in SteadXP software.


Can I use SteadXP software without SteadXP device (and vice versa) ?

Our video stabilization solution combines the device (that records the motion of your camera while you’re filming) and the software (whose algorithms synchronize the video and data files to correct the camera motions). So you won’t be able to stabilize your footage without them both.


Why is my camera profiles list empty ?

The camera profiles list only shows profiles created at the exact resolution of the input video.


Can I manually add a keyframe ?

Yes, you can add a keyframe by double-clicking on a frame in the “Details” tab of the timeline. This way you can control precisely your framing all along the shot. Take a look at this video tutorial for more details.


Where can I find the camera profiles I created myself ?

The profiles are in the folder Documents/SteadXP/cameraprofiles.


Can I process very short videos with SteadXP software ?

We recommend to shoot at least 8 seconds videos.


Is SteadXP software compatible with my computer ?

The SteadXP software is included with the purchase of any SteadXP device. It is downloadable as a x64 (64bits version) and is compatible with Mac (10.9, 10.10, 10.11, 10.12, 10.13) and Windows 7, 8.1, 10.

 

    Video & Data files

What should I use to format the microSD cards of my SteadXP ?

We recommend the “SD Memory Card Formatter” from the SD Association. Mac users should avoid using “Disk Utility”. Cards with a capacity over 32GB shouldn’t be used.


Is it possible to change the .XPD files timestamp ?

No, it is not possible to change this timestamp!


Can I rename my .XPD data files ?

No, .XPD data files should not be renamed.


Can I rename my GoPro video files ?

It is not recommended, since the software uses GoPro file naming format to detect matching .XPD data files.

 

    Camera

Which SteadXP should I choose ?

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Plugged on a GoPro®*, SteadXP@ will follow you anywhere, anytime in your outdoor adventures.

It works with GoPro® HERO[4, 3+, 3, 2] camera* and it fits inside the GoPro®* housings with their BacPac™* backdoor. It can’t be used with a GoPro® HERO5* as it doesn’t have the connection anymore to plug something on its back. SteadXP@ is not compatible with GoPro® HERO5*, DSLR, mirrorless and video cameras.

 


 

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On a DSLR, mirrorless or video camera, SteadXP+ will be your ultimate companion for filmmaking and video reporting.

It just needs a flash mount (coldshoe) and a mic input (jack, mini jack or XLR). HDMI and AV outputs are not required to plug the device. Be sure to deactivate the EIS/OIS of your camera while using our device. Otherwise it will mislead our algorithms. SteadXP+ is not compatible with GoPro®* cameras.

 


How can I record sound using SteadXP+ ?

On DSLR, MirrorLess:

SteadXP only needs one audio track for proper operations. With the appropriate audio separator cable (1xStereo to 2xMono), you can then record one mono track. We recommend to use a preamplified microphone if you can’t set audio individualy on each track.

On XLR Cinema cameras:

SteadXP+ audio signal is in fact a differential signal: with a 1xStereo to 1xXLR cable, one audio track is enough (Audio Stream 1 or 2). On RED CAMERA, you can use a single 1xStereo to 1xStereo male male cable.


What are your filming tips with SteadXP+ (the camera device) ?

 
🎥 How to plug it?

Lenses

It is essential to film your sequence with the same focal length. So two possibilities: the best and easy one is to use a fixed focal (prime) lens or you can still use a zoom with some gaffer tape to prevent any focal movements.

 

EIS / OIS

Every electrical (EIS) or optical (OIS) image stabilization systems have to be deactivated on your camera and/or your lens.

 

Shutter speed

The more dynamic the scene you want to film is, the more you’ll have to increase the shutter speed to avoid motion blur. E.g. If you’re filming when walking, 1/125 could be quite enough but the result will be more efficient with a higher one.

As a precaution, we advise not to use SteadXP with lower shutters than 1/250 for an optimal rendering.

 

Audio recording

SteadXP+ uses the stereo audio input of your camera to synchronize itself with video recording. However, with an appropriate Y-splitter adapter (not included), you’ll be able to plug an external amplified microphone and record a mono audio channel from your camera. The adapter not only has to dispatch a single audio track in two outputs, but it has to distribute two independent audio tracks (from 1x stereo male mini jack to 2x mono female plugs).

While using an external amplified microphone in some extreme noise conditions, the SteadXP audio signal can be significantly reduced, due to auto gain. Some cameras offer to manually set independent audio channels levels, to avoid any failure of the stabilization process.


What are your filming tips with SteadXP@ (the GoPro®* device) ?

 
🎥 How to plug it?

Settings

For optimal rendering, setup your action cam with:

  • 4:3 image ratio like 1440 or 2.7K
  • Wide field of view
  • The best resolution available
  • The LED enabled
  • “Never” option enabled for display sleep

Is SteadXP device compatible with my smartphone ?

SteadXP has been conceived for DSLR, MirrorLess, Cinema or GoPro®* cameras. It isn’t compatible with smartphones.


Can I use a zoom with SteadXP ?

When creating a camera profile, only the lens ends can be used (for example @16mm & @35mm for a 16-35mm). Using gaffer helps fixing the lens.


How should I set the audio levels on my camera ?

On a DSLR or MirrorLess camera, the auto-gain setup will set your audio gain properly.

Always check your VU-meters before recording, if level is too low, your camera is probably set in audio manual mode. Then simply adjust your audio gain to 80%, close to the saturation.

 

    Documentation

Where can I find video tutorials ?

Video tutorials are available here. You can also access the documentation via the “Documentation” menu in both softwares.